What are some things that Amazon does that would surprise people?

What are some things that Amazon does that would surprise people? by Anonymous

Answer by Anonymous:

I Sent mail to Jeff Bezos,CEO Amazon(jeff@amazon.com) to give me concession for my own mistake, never expected any reply.But i was shocked to see response with in 12 hours.

Story :

I am a user of Amazon web services and was a member of amazon student program and got 150$ as credit.

Recently Amazon introduced Lightsail service and i tried it.But my credits did not got used and it was added to monthly bill.Sent a mail to customer service and came to know credits are not applicable for Lightsail

1.Sent mail to Jeff

2. Got reply from Amazon team

3.full concession provided within 7 days

Best part about my experience is

1.CEO Responding to customer emails

2.Gave 100% concession for my mistake.This is something surprising about Amazon they “Respond instead of reacting

What are some things that Amazon does that would surprise people?

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