What are some things that Amazon does that would surprise people? by Anonymous
Answer by Anonymous:
I Sent mail to Jeff Bezos,CEO Amazon() to give me concession for my own mistake, never expected any reply.But i was shocked to see response with in 12 hours.
I am a user of Amazon web services and was a member of amazon student program and got 150$ as credit.
Recently Amazon introduced Lightsail service and i tried it.But my credits did not got used and it was added to monthly bill.Sent a mail to customer service and came to know credits are not applicable for Lightsail
1.Sent mail to Jeff
2. Got reply from Amazon team
3.full concession provided within 7 days
Best part about my experience is
1.CEO Responding to customer emails
2.Gave 100% concession for my mistake.This is something surprising about Amazon they “Respond instead of reacting”